133 results found
-
Classes - Have the ability to bulk book online
As most people attending a class are attending the same class regularly it would be great if you could include the feature of allowing bulk booking.
EG the client can book the 9am class every Tue for X weeks to secure their spot.
The ability for them to log in and see their bookings and cancel out would also be beneficial in this regard.
3 votesHi
Gensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with your suggestions as well as our own ideas in mind.
We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
- Improving usability and reducing clicks
- Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
- Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
- Client back end for managing appointments, payments and client details.
- Geotargeting for the closest location to your client.
- …
-
Online booking - discrete identifier in confirmation email subject line
Hi Guys,
Our receptionist brought up a small issue with the GPM web booking system, which I thought might be an easy fix.
Here’s the problem: when clients book a new appointment, they get sent a confirmation email, which gets Bcc’d to reception. However, our receptionists use Gmail’s “Conversation View” to manage their inbox, and under this system, emails with the same subject line get grouped together – so all web bookings end up ‘hiding’ behind each other and are easily overlooked in a busy reception context.
The simplest solution seems to be to put some sort of unique identifier…1 voteHi
Gensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with your suggestions as well as our own ideas in mind.
We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
- Improving usability and reducing clicks
- Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
- Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
- Client back end for managing appointments, payments and client details.
- Geotargeting for the closest location to your client.
- …
-
online booking clarity
Pick a time based either on clinician OR service type
AND ensure that only the correct services/ clinician respectively come up as options ... with the option of earliest clinician available if service type is the searched variable1 vote -
Be able to to configure the Clinicians list on online booking - choose the order staff come up in.
Simply order the clinicans on online booking when looking at the location as a whole. i.e. currently it is Sam, James then Julie and i want it to show as James, Julie and then Sam last.
22 votes -
1 vote
-
Block unwanted clients from online bookings
Sometimes we have clients who present themselves as undesirable persons to let into our clinic (indecent exposure, sexual assault, fail to pay etc). I would dearly love an option to block them from booking online. I currently use highlights to alert us to such persons but to stop their ability to book online would assist us in keeping them out of our system.
Thanks heaps
14 votesGensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with your suggestions as well as our own ideas in mind. We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
- Improving usability and reducing clicks
- Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
- Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
- Client back end for managing appointments, payments and client details.
- Geotargeting for the closest location to your client.
- A…
-
New Tab on Front Screen for Southern Cross Member Number
We have recently been affiliated with Southern Cross and are able to invoice SC directly for our patients. We would ideally like to save their membership number on our files and wondered if a new tab could be created on the front patient screen?
Thanks3 votes -
Looking for new appointment space
When trying to find a new appointment space, we should be able to click a button and Gensolve finds the first available appointment space for us.
3 votes -
Please link ethnicity between Patient information screen and ACC45. Saves switching screens
Please link the ethnicity between the patient information screen and the ACC45. The information comes from the ACC45 but needs to be entered on the patient information screen so we need to switch screen. Make it like the employment infomations
4 votes -
tick box at booking on line
At time of booking on line the appointment cannot be confirmed until client ticks a box stating they accept the cancellation fee policy
4 votesGensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with your suggestions as well as our own ideas in mind. We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
- Improving usability and reducing clicks
- Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
- Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
- Client back end for managing appointments, payments and client details.
- Geotargeting for the closest location to your client.
- A…
-
Physical address on booking portal for clients
For online bookings could there be an area for their address as we are unable to follow up and send accounts to no shows because Baycorp require a physical address.
1 vote -
Improve how classes are displayed in on-line bookings.
Booking classes on-line is really clunky if your clinic has more than just a few classes in one location. The long list of days and times is awkward to navigate for clients. Available classes could be displayed on a calendar, or could be searchable, i.e. sort by type of class or time of day to reduce the list they see.
1 voteGensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with your suggestions as well as our own ideas in mind.
We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
- Improving usability and reducing clicks
- Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
- Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
- Client back end for managing appointments, payments and client details.
- Geotargeting for the closest location to your client.
- A…
-
"Find out more" link from therapist booking page
At the moment we've just got some top-level information on the clinician booking page (we figure it’s best not to overload people with information while they’re in the decision-making zone) but it'd be great to be able to link back to their full bio on our website if people do want to learn more.
Are html links something the booking portal could potentially do?1 vote -
Improve online booking functionality and user ease of use
We have had quite a few patients noting/complaining that online booking is quite confusing and we agree that it is not user-friendly.
Possible alterations could be:
- Moving the booking a class box as most people go on initially and think they are booking in a class and aren't quite sure how to book an appointmentAs well as that we have had a couple of patients lately come in thinking they had booked an appointment but they hadn't completed the process online so there may be some fine-tuning needed there to ensure bookings are completed/confirmed.
68 votes -
messaging via texting
when in middle of a message , the ability to minimize the window would be great - to take a phone call etc.
1 vote -
Enable clients to select 'forgotten username' not just 'forgotten password' when booking online
Enable clients to select 'forgotten username' not just 'forgotten password' when booking online
6 votesGensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with your suggestions as well as our own ideas in mind.
We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
- Improving usability and reducing clicks
- Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
- Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
- Client back end for managing appointments, payments and client details.
- Geotargeting for the closest location to your client.
- A…
-
Patient date entry - get rid of the fax number and have provision for a second mobile number.
When entering patient referral, (acc private or insured) if private remove the date of injury and ACC box where the claim number usually goes. We have to enter private in the acc box and use the current date, seems illogical to have to do this.
1 vote -
Looking for client
When you are searching whether a client is already on Gensolve, you go to the arrow to be up the find box but if the client is not already loaded you have to cancel and then hit "N" for new client. Why can't we "Create new" from inside the find box, so you would have 3 choices at the bottom, to hit OK, Cancel, or Create New client
3 votes -
Online Booking - separate the "book a class" section of the online booking portal?
Is it possible to separate the book a class section of the online booking portal?
The reason I ask is we’ve set up our pilates classes so that clients have to complete a ‘fundamentals’ session before they’re allowed to book classes (for their own safety… and the sanity of their instructor ;-). Plus the information we need to convey to clients before booking a class is quite different to that of a physio client.
It'd be much easier for us (and more intuitive for the clients) to do this through separate pages.
Thanks!4 votes -
Online Booking - calendar view of classes
At the moment booking a class is a two-step process: first choose which class you'd like to attend (i.e.: Monday at 5pm) and then look to see when it's next available (ie: in three week's time). Then repeat the process until you find one that suits.
I'm sure that works for some clients, but I expect a lot of people search on the basis of "What's available this week?" I think a week-view calendar option would streamline things for these people.2 votes
- Don't see your idea?