Online booking - discrete identifier in confirmation email subject line
Hi Guys,
Our receptionist brought up a small issue with the GPM web booking system, which I thought might be an easy fix.
Here’s the problem: when clients book a new appointment, they get sent a confirmation email, which gets Bcc’d to reception. However, our receptionists use Gmail’s “Conversation View” to manage their inbox, and under this system, emails with the same subject line get grouped together – so all web bookings end up ‘hiding’ behind each other and are easily overlooked in a busy reception context.
The simplest solution seems to be to put some sort of unique identifier in the web booking confirmation email’s subject (i.e. the client’s name) thus separating the appointments out in Gmail… does that sound feasible?
Thanks heaps!
- Mark
Hi
Gensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with your suggestions as well as our own ideas in mind.
We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
- Improving usability and reducing clicks
- Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
- Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
- Client back end for managing appointments, payments and client details.
- Geotargeting for the closest location to your client.
- A more contemporary and streamlined look and feel.
This is a short list of some inspired changes, although there are many more to look forward to.
Although we don’t have a release date locked in, the designs are now in development and becoming a physical version of a new product. We will continue to communicate with Gensolve customers as this product draws closer.
Regards
Ann