33 results found
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Healthlink - ability to send to more than one person, ie GP and specialist
It would be useful, if, when sending a letter/DC via healthlink to be able to cc to the another provider - eg GP,referrer, specialist etc.
87 votes -
Improve online booking functionality and user ease of use
We have had quite a few patients noting/complaining that online booking is quite confusing and we agree that it is not user-friendly.
Possible alterations could be:
- Moving the booking a class box as most people go on initially and think they are booking in a class and aren't quite sure how to book an appointmentAs well as that we have had a couple of patients lately come in thinking they had booked an appointment but they hadn't completed the process online so there may be some fine-tuning needed there to ensure bookings are completed/confirmed.
68 votes -
Would be great to have the option to book a family member on the online booking function
When completing the online form have two options to tick: -
Is this appointment for yourself or
Is this appointment for a family memberAnd then the ability to add the family members details
35 votes -
Treatment Date needs to appear on Receipts
Date of Treatment to be the item date on receipts, not the date of invoice. We have weekly complaints from our patients and/or their health-funds as we do require the actual treatment details in the receipt, not the invoice details, as our patients take this receipt to their health-fund to claim their rebate. The health-fund needs to have a record of the actual treatment date to process the claim. Most of the health-funds won’t pay against an invoice, it has to be the receipt of payment. Most patients don’t keep the invoice we send them once they make payment, they…
30 votesThanks for the suggestion. We will be working on this option for the next update.
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Online Booking page - Make Initial or Followup option more predominant
The option of searching for an initial or follow up appointment on the online booking portal needs to be more predominant when searching for an appointment, as most don't even notice it.
Maybe in the initial search bar "Find an available..." it could include initial or follow up
26 votes -
Be able to to configure the Clinicians list on online booking - choose the order staff come up in.
Simply order the clinicans on online booking when looking at the location as a whole. i.e. currently it is Sam, James then Julie and i want it to show as James, Julie and then Sam last.
22 votes -
Editable online booking confirmation
The confirmation email the client receives is editable. We wish to let clients know that if they have an initial appointment they will receive online forms via email to fill in.
18 votes -
able to colour code contracts appointments.
be able to colour code contracts appointments. Annoying having them all come out as white and need to be able to distinguish between them
17 votes -
Show number of consultations at top of each practitioner column
Ability to quickly see number of consultations at top of each practitioner column is useful to get an overall idea of bookings day to day & week to week for the practice & individual practitioners. We can get this info from reports but a quick look is easier for practitioners.
16 votes -
In the online booking webpage be able to add individualised information/text under the name of the clinic.
On the online booking page it would be useful to be able to add more information (a small blurb), that is individualised to your clinic. For example information about the days, hours available or about practitioners who may not be available to make appointments with online. Thanks
11 votes -
Automatic refresh every 5/10 minutes
An automatic refresh of screen so screen automatically updates any cancellations
10 votes -
Appointment pricing showing on web booking - include clinic hours and note from client
Able to show the fee or copayment for the appointment being booked. This could be as the initial or follow up filter is chosen or as additional text about the clinic somewhere on the page? An additional text area will also allow us to include opening hours, parking etc. Also allow client to write in a note when booking which might be injury type or something similar?
Thanks8 votes -
Locking letters and uploads
Can we have a feature that gives us the option to allow only certain clinicians to view documents but it is locked to all others?
5 votesThanks for your suggestion. We are discussing all specs in order to include this feature in a future release.
Kind regards, Ana
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colour codes - online booking
Have colour coded online booking system to make it more clear that there are different physician options eg physiotherapists and acupuncturists in one clinic.
4 votes -
Online bookings
When a patient books from a used email address (familial) then there is no option to add a second or subsequent patient name
4 votes -
date when suggested feature was posted
date when these suggestions were posted would ge good - new to gensolve so seeing how timely these are actioned and also when new versions are due to go out would great - unsure what version we are on at present....thanks
3 votes -
An option to remove clinician titles when using the online booking portal
option to remove clinician titles when using the online booking portal
2 votes -
Online Booking - calendar view of classes
At the moment booking a class is a two-step process: first choose which class you'd like to attend (i.e.: Monday at 5pm) and then look to see when it's next available (ie: in three week's time). Then repeat the process until you find one that suits.
I'm sure that works for some clients, but I expect a lot of people search on the basis of "What's available this week?" I think a week-view calendar option would streamline things for these people.2 votes -
Online Booking - allow rich text or HTML for clinicians professional statement
At the moment clinicians 'professional statements' only allow for plain text. Given that this is our last chance to direct the right client to the right therapist, it'd be great if we could include bold text, bullet lists etcetera to help us get the information across as effectively as possible... full html would be even better.
2 votes -
Be able to book online by searching clinician independently of the site
Be able to book online by searching clinician independently of the site
2 votes
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