Block unwanted clients from online bookings
Sometimes we have clients who present themselves as undesirable persons to let into our clinic (indecent exposure, sexual assault, fail to pay etc). I would dearly love an option to block them from booking online. I currently use highlights to alert us to such persons but to stop their ability to book online would assist us in keeping them out of our system.
Thanks heaps
Gensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with your suggestions as well as our own ideas in mind. We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
- Improving usability and reducing clicks
- Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
- Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
- Client back end for managing appointments, payments and client details.
- Geotargeting for the closest location to your client.
- A more contemporary and streamlined look and feel.
This is a short list of some inspired changes, although there are many more to look forward to.
Although we don’t have a release date locked in, the designs are now in development and becoming a physical version of a new product. We will continue to communicate with Gensolve customers as this product draws closer.
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Howard Nicholas commented
Was just going to start a feature request but see this one is still here and languishing.
Would seem like a simple feature to add, especially when pts have to log in to be able to book
Simple check box that disables Online Booking for this patient and a pop up to call the clinic... -
Luke Ranson commented
We have a few occasional patients who we wish were unable to book online. One who fails to pay and has been abusive to our reception staff, another who has sexually harassed one of our clinicians. This would save our reception staff from having to keep and eye out and call them to cancel the appointment when they would be able to deal with more easily if it was as they received a phone call as we use the highlight alert feature currently.
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Bronwin Boswell commented
Sometimes we have clients who present themselves as undesirable persons to let into our clinic (indecent exposure, sexual assault, fail to pay etc). I would dearly love an option to block them from booking online. I currently use highlights to alert us to such persons but to stop their ability to book online would assist us in keeping them out of our system.
Thanks heaps