455 results found
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Merge field for "prior investigations"
When creating a letter and the merge fields populated from the Daily Notes. There doesn't seem to be a merge field for "Prior Investigations" box.
Could the team please create one? It would be very helpful, I use this box to document xray findings/ bloods etc. .
2 votes -
Ethnic group in general health notes and space for patient preference for treatment in the treatment/analysis and plan tab
I have recently completed a post-graduate qualification focusing on ethnicity and patient engagement. The new guidelines for patient engagement recommend that the clinician has patient ethnicity easily available to guide patient care and that patients treatment/ preferences be recorded in patient notes.
2 votes -
Link in with Xero Accounting Software
To be linked with xero accounting so that outstanding debt etc is live and up to date rather than having to have two systems not linking with one another
2 votes -
Populate products to make a quote or ACC7428 application
The ACC7428 form is used by orthotist to apply for funding from ACC. This is a prior approval process. We need to choose all of our products that will be part of the application and have it populate in the ACC7428 form. When approval is received, the order can be completed and invoiced off.
2 votes -
include purchase order number in list of contracts on appointments
Please can you include the Purchase order number in the drop down Contract box when you are on an appointment. We often have clients with a number of the same contracts on the go but to do with different pieces of equipment, etc and they need to put their charges against the correct purchase order. It is time consuming for them to try to find the right one with opening each one up.
2 votes -
To enter a Tab for splinting had elsewhere so can be entered and deducted from the initial allowance given.
When we currently ring ACC we ask have the client had treatment elsewhere and splinting . For treatment had you can enter into appts used tab but there is no place in splinting for that. A tab with splinting used would be good.
2 votes -
2 votes
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To make use of space in FULL windows mode.
Rather than cramming all text boxes in medical notes to one side in full windows mode, please I would like to view lager font sizes and larger amount of text at once in full window mode. This way I would be able to find information quicker rather than scrolling in tiny text boxes
2 votes -
Limit word count in the Cause of Injury Box
Limit the word count in the Cause of Injury box when a patient completes online Custom Form or when details are entered by admin staff. If the description is too long, it holds up ACC45 elodgement - gives error message.
2 votes -
Healthlink document description
When a doc is scanned into a patient's file, a description in Notes is possible with type of doc, date, Specialist etc. This is not possible with a Healthlink doc and you have to open the files to find the one you want.
2 votes -
Privacy breach for invoicing
We have just had an invoice batch declined by an insurer - it was a multipage PDF file, one page per client. The insurer has informed us they cannot process these payments, as multiple claims in the same PDF can be seen as a privacy breach. Can we please have a simple way in which to send multiple invoices to a single insurer, without sending multiple emails?
2 votes -
Text feedback
Hey team,
I am wanting to figure out a way of sending a text message out to our clients based on the report "Not seen or discharged". The idea will be that within a certain period (2-3 weeks) after their last appointment, it would be great if they could be sent a message saying something like, "We hope that your injury has been settling, if you are still needing our support please give our friendly team a call".Can this be organized and automated?
Thanks!
2 votes -
Move forward one week when in week view
When in appointment book , and the whole week is displayed. Would be useful to have a forward /back arrow at the top, to skip to the next week. eg. to see what availability you have next week, you press the arrow, and can skip forward one week. Rather than choosing a date on the calendar at the top left (you have to remember today's date , to know which week is the next one).
2 votes -
Wait List Options
Possibility to add some default prompts for specific contacts to the "Other Booking Info" box when you add a new client. i.e. for Psych clients - Location, Contract/Programme, Main Presenting needs, Potential risks, Additional information/Background etc.
2 votes -
Documents Created Function
In the Documents Created area of Front Office, include a column for 'Created By'.
Currently the columns are: Created On Date, Client Name, Letter Template, Actioned To.If there was a Created By column this could be exported and used to monitor the uptake of a new process, or to easily review what requests have been sent externally.
2 votes -
support ticket emails include the chain of conversation
I find we have several support tickets occurring at once so when I get a reply from Gensolve support they don't detail what the problem was and emails back and forward don't include the conversation history. This leads to me not being sure what ticket is being discussed and confusion over whether issues have been resolved. Please make it so the conversations on the specific ticket are all included when emailing.
2 votes -
Commission
Commission is paid on delivery of a service regardless of the cost to the client of the service. Zero cost transactions do attract a commission payment, for example when the treatment is free, or when a 3rd party pay the fee or the fee is from a pre purchased membership. The provider still is paid a commission in these circumstances. Gensolve can not handle these situations making the commission module worthless.
The solution would be to have the service codes attract a commission not the value of the transaction. For example, where a membership is prepaid Gensolves solution with regard…2 votes -
Add option to put when patients leaves the appt/clinic
Where we now click on 'arrived', ' with practitioner' and 'completed' could we have an option for when the client leaves. Not all appts completed at time of finishing the session - notes maybe finished later, waiting on ACC details etc
Would assist with contact tracing requirements. Would be also great if there was then a report that could be printed if required for contact tracing that gave arrival and departure time, pt name and contact details. Would save another manual system.2 votes -
When replying to Gensolve events with multiple people involved there should be a reply all option.
When replying to Gensolve events with multiple people involved there should be a reply all option.
thank you!2 votes -
Stock tracking
Hi team
I wanted to find out if your developers would be able to write a program that allows us to run a report that will show us sales of each product by name that each clinic has sold including both privately and ACC Funded.
For example;
From 1 March 2020 to 1 April 2020 porirua clinic sold 7 right medium LP braces.2 votes
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