support ticket emails include the chain of conversation
I find we have several support tickets occurring at once so when I get a reply from Gensolve support they don't detail what the problem was and emails back and forward don't include the conversation history. This leads to me not being sure what ticket is being discussed and confusion over whether issues have been resolved. Please make it so the conversations on the specific ticket are all included when emailing.
2
votes
Lynley
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