Editable online booking confirmation
The confirmation email the client receives is editable. We wish to let clients know that if they have an initial appointment they will receive online forms via email to fill in.
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Gensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with all of your suggestions as well as our own ideas in mind. We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
-Some key improvements we have focused on include:
Improving usability and reducing clicks
-Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
-Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
-Client back end for managing appointments, payments and client details.
-Geotargeting for the closest location to your client.
A more contemporary and streamlined look and feel.This is a short list of some inspired changes, although there are many more to look forward to.
Although we don’t have a release date locked in, the designs are now in development and becoming a physical version of a new product. We will continue to communicate with Gensolve customers as this product draws closer.
Thanks,
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Hi Karen,
Please reach out to support for this query as they can assist with possible options to notify clients.
Thanks,
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Kate Young commented
I would like to use online booking but don't for this very reason. Also, to be able to choose at what point your appointments expire if not booked would be good, eg my contractor physio may be at home & requires 45 minutes notice to get to work if someone books in online
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AdminSupport (Admin, Gensolve) commented
It would be good to still have email notifications of appt confirmations going to the email address added to the Web Config but also to have email notifications sent to the specific clinicians with whom the booking is.
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James Sincock commented
Individualise notification emails for online booking. E.g. have email sent to the provider that is booked.
At the moment I get all the "confirmation of booking" emails to my address, regardless of who the client chose to book with. Would be great to be able to personalise this. -
Trish Edwards commented
It would be helpful if confirmation email for classes & appointments allowed practitioners to specify cancellation terms eg 24 hrs notice is required or the full fee will be charged. At present, we can enter text & it shows when appointment is made but it doesn't appear on the confirmation email, which is what they will refer to. this only shows practice phone no. Txt entered via 'Custom Txt" shows up in footer in appointment confirmation - not asuitable spot as will be missed. Doesn't show at all in class confirmation