Improve online booking functionality and user ease of use
We have had quite a few patients noting/complaining that online booking is quite confusing and we agree that it is not user-friendly.
Possible alterations could be:
- Moving the booking a class box as most people go on initially and think they are booking in a class and aren't quite sure how to book an appointment
As well as that we have had a couple of patients lately come in thinking they had booked an appointment but they hadn't completed the process online so there may be some fine-tuning needed there to ensure bookings are completed/confirmed.
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Mags Moloney commented
Hello. is there an update on this? Thanks
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Hi there,
Gensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with all of your suggestions as well as our own ideas in mind. We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
-Some key improvements we have focused on include:
Improving usability and reducing clicks
-Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
-Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
-Client back end for managing appointments, payments and client details.
-Geotargeting for the closest location to your client.
-A more contemporary and streamlined look and feel.This is a short list of some inspired changes, although there are many more to look forward to.
Although we don’t have a release date locked in, the designs are now in development and becoming a physical version of a new product. We will continue to communicate with Gensolve customers as this product draws closer.
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Gensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with all of your suggestions as well as our own ideas in mind. We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
-Improving usability and reducing clicks
-Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
-Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, Pilates instructor. These are custom filters input by you.
-Client back end for managing appointments, payments and client details.
-Geotargeting for the closest location to your client.
-A more contemporary and streamlined look and feel.This is a short list of some inspired changes, although there are many more to look forward to.
Although we don’t have a release date locked in, the designs are now in development and becoming a physical version of a new product. We will continue to communicate with Gensolve customers as this product draws closer.
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PGoss Clinic commented
The Online Booking system needs a refresh in terms of ease of use and clarity of booking for the clients. Currently you need about 10-12 clicks to book an appointment, which is too many for people and so you get a drop off. A cleaner, marketing and booking focused system would really change the current 'gap' in this area when people pull through from your website. It should be simple to choose the service and appointment times and book - 2-3 clicks really required only.
It would be great also if the system knew when boking if the room or space was being used currently so you do not create double bokoings in rooms or space within the clinic.
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Andrew Jones commented
I have had complaints and mixed appointments not confirmed as " was not clear "