Settings and activity
16 results found
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35 votes
PGoss Clinic
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3 votesPGoss Clinic
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2 votesPGoss Clinic
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68 votesPGoss Clinic
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2 votesPGoss Clinic
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3 votes
Hi
Gensolve has embarked on a project to redesign and rebuild our booking portal system from scratch with your suggestions as well as our own ideas in mind.
We have engaged with market leading UI/UX designers to inspire the redesign of the booking portal to ensure we bring you the best product possible.
Some key improvements we have focused on include:
- Improving usability and reducing clicks
- Simplifying the pathway needed for a booking, including mandatory selection of modality (physio, chiro, exercise physio etc), location and type of appointment (new or follow up etc). If you don’t have more than one modality or location your clients are not presented with these choices.
- Adding custom filters for your clinical staff, e.g. shoulder specialist, senior clinician, pilates instructor. These are custom filters input by you.
- Client back end for managing appointments, payments and client details.
- Geotargeting for the closest location to your client.
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PGoss Clinic
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7 votesPGoss Clinic
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5 votesPGoss Clinic
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6 votesPGoss Clinic
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2 votesPGoss Clinic
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3 votesPGoss Clinic
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162 votesPGoss Clinic
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5 votesPGoss Clinic
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12 votes
An error occurred while saving the comment PGoss Clinic
commented
This is a must for business service provision, otherwise it is a gap that can create issues.
PGoss Clinic
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3 votes
An error occurred while saving the comment PGoss Clinic
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This is a such a massive gap in service - at present you need to remember that you have referred someone across and complete the handover. I do not like to rely on a clinician to remember to complete a task in their busy day that affects the service provision of the business.
This is a must surely.PGoss Clinic
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3 votes
An error occurred while saving the comment PGoss Clinic
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It would be helpful if you had the service they were referred form as well as the service they are referred too. This allows greater analysis of the business, client flow through and effectiveness of staff taking on trials and new clients that are already within the business
PGoss Clinic
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The Online Booking system needs a refresh in terms of ease of use and clarity of booking for the clients. Currently you need about 10-12 clicks to book an appointment, which is too many for people and so you get a drop off. A cleaner, marketing and booking focused system would really change the current 'gap' in this area when people pull through from your website. It should be simple to choose the service and appointment times and book - 2-3 clicks really required only.
It would be great also if the system knew when boking if the room or space was being used currently so you do not create double bokoings in rooms or space within the clinic.