82 results found
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add healthlink messages when emailing referral letters
When you are emailing a referral from patients letters you should be able to attached health link messages - imaging reports
1 voteHi Ally
When emailing from the Client’s Letters & Uploads, if using the Gensolve emailer, there is the ability to ‘Attach a file’.
If the Healthlink message had an attachment, that attachment will show in the Client’s Uploads, and can be attached to the email.
If you need help with the above, please contact our Support team directly.
Regards
Nikki
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Bulk test feature
In light of COVID and intermittent lockdowns, being able to bulk text clients re cancellations for an entire week/ select days would be useful rather than 24/48/72 hrs in advance.
Most presume we are closed at Level 3, but it is nice to be told for sure.
This would also enable patients to book video consults in good time.1 voteHi there
There is the ability to bulk sms via Reports>Template Merge to a group of Client’s who have appointments in a date range., for the purpose of informing of Clinic closure for example.
Please contact our Support team directly if help is needed with this.
Regards
Nikki
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Healthlink EDI for individual referrers
To have the healthlink EDI available for individual referrers as well as clinics as we have specialists that are not affiliated with a particular clinic even though they may work out of that clinics rooms and have their own healthlink EDI
1 voteThanks for sending through your suggestion.
When applying an EDI under Front Office>Referrers, there is the option to use the ‘Clinic’ EDI or the ‘Referrer’ EDI.
If you have any questions around this area, please submit a ticket to our Support team, or email support@gensolve.com
Regards
Nikki
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Add Dietitian as a Main Provider Type
We are a multidisciplinary practice which includes physio, ep, S&C, psychology & dietitians.
All are included as a provider type except dietitian.
Please add this as a provider type.
1 vote -
1 vote
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Smart Form Tags
Smart Forms need tags. So we can add them to Templates.
When we send an Email Template, it would automatically add the Smart Form - Share Link.Ultimately this would end up automating our Booking System and ensure the client has completed all the necessary paperwork in preparation for their initial consultation.
1 voteFollow this Support Centre link. It shows you the steps on how you can achieve this already: http://docs.gensolve.com/help/gpm_nz/desktop/Processes/Smart_Forms/Sending_Smart_Forms.htm
If this doesn’t cover your suggestion, please let us know or contact our support team. We’re always keen to hear feedback around this area.
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Booking online reason for booking
It would be great if when new patients were booking online they filled in a little box to say why they have booked this appointment. As in the issue they are having e.g. pain in right foot or ingrown toenail.
1 vote -
Adding Practice /Company logo to letterheads and to the Medical Notes report, .
We would like to be able to add the Practice /Company logo to letterheads and to the Medical Notes report,if it was at all possible.
1 voteHi Maggie
This is an existing feature and the medical notes header can be configured from your Vendor Details Page > Other settings, and select the option for ‘Page header for the Exam Report’.
Letter Templates can be edited individually to include a company letterhead from the Administration > Letter Templates area.
Any issues or further questions, please don’t hesitate to contact our support staff
Many Thanks
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Return email address for online booking confirmation
Return email address for online booking confirmation.
We have 2 clinics and the web booking email default address is the other clinic.If a patient replies to a confirmation of online booking email, then it goes to that clinic and not ours. It then has to be forwarded on to us and if the reply is a cancellation then we may not get it forwarded in time.
Would be great to have the facility to have both confirmation emails and any replies going to the email of the treating site.
Thanks
1 voteHi
This is now an existing feature, whereby the reply goes to your ‘Web Portal Email’ as well as the ability to also send it to the Site linked to the booking.
If you have any questions around this, please contact our Support team by submitting a ticket or emailing support@gensolve.com
Regards
Ann
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Consent, ACC45 and signature on patient's own smart phone or device.
Rather than returning to paper forms, and pen & paper, patients are able to fill in their details, complete an ACC45, and sign all on their own device reducing contact from filling in paper forms, and handling pens in the clinic.
1 vote -
quick link for sending email:
quick link for sending email:
When viewing your diary under the appointment tab, it is possible to right click on a client and click SEND SMS to client, however it would great if you could have a SEND EMAIL button, preferably with dropdown for available email addresses/contacts under that client. This would save having to select client open, then edit screen for the client, find the email address and then generate the email.1 vote -
Search for clients under cell phone number or surname
Currently can only search for clients with a surname, sometimes it would be easier to search with a cellphone number of date of birth.
1 voteThis feature is a great one and already exists. Clients can be searched using other criteria such as phone numbers or dates of birth via our Find Client screen using Ctrl+F. Our Support Centre link has more information here:
http://docs.gensolve.com/help/gpm_nz/desktop/Knowledge_Base/Clients/How_to_Find_a_Client.htm
Many Thanks -
"print previous appts slip"
there needs to be an option (up the top near "appt slip & cash sale") for printing off patients previous appointment list this is beneficial for workers comp patients who need to claim their mileage. printing off their previous appt list is difficult & tedious
1 voteThank you for submitting your request.
There is an existing feature that enables you to print past appointments. Check out this link from our support pages for more information: http://docs.gensolve.com/help/gpm_au/desktop/Knowledge_Base/Reports/Report_on_a_Client_s_Past_Appointments.htm
Please let us know if this doesn’t give you what you need.
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Reminder to do PT14/Case Review at 14 treatments. We get a reminder to do outcome measures at 6 appointments, could we have a reminder.
AT 14 treatments we need to do a PT14 or Case Review for ACC.
We would like to have a reminder for this just like the 6 treatment outcome measure reminder.1 voteThis is a great feature and one that already exists. Please see this link for more information: http://docs.gensolve.com/help/gpm_nz/desktop/Processes/ACC/ACC_Claim_Review_2.htm
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All payments do not show in 'Accounts' tab. Why do we have to go to 'Charges' to see what was pd on a specific date ?
We have a system where our patients pay an extra $20 on 1st appt which is held in their a/c to be used if they DNA. I checked today in 'Accounts' and found only 1 payment of $40 where in fact the patient paid $40 and $20 DNA. I had to go into 'Charges' to find she HAD pd the extra $20 to be used on her last appt, IF she showed to all of her appts. When in 'Accounts' down in Items Paid it doesn't show the extra $20 she paid on the same day as the $40? The…
1 voteThis has now been resolved and the payment entered and displayed in GPM.
Any further issues, don’t hesitate to ask. -
Pulling Referrer phone number to letter template
Being able to add a referrer phone number to a referral letters.
1 voteHI,
this tag is already there for you to choose in the Referral letter template.The Tag is <> when you are using a Referrer Template Type of letter.
Please contact your support team for more information
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Being able to select which text you wish to sent do a patient
Having a selection of SMS messages that can be sent eg, if a provider is unwell, if a client DNA's or a reminder that a client owes $$$$ would be extremely useful
1 voteThank you for the request. SMS Templates can already be created for different scenarios.
Follow this GPM Support Centre link to see the steps to create new SMS Templates: http://docs.gensolve.com/help/gpm_nz/desktop/Videos/Administration/How_to_Create_an_SMS_Template_for_Reminders.htm
Messages can be created either per client (right click on appointment or edit Client Details) or per day (using the Reminders button) and then select the appropriate template.
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An alert for clients who owe money
Automatic alert
1 voteThanks for the request, we have an existing feature that displays an alert like this already. For example, when viewing the client in the header snapshot area, a warning icon appears next to the client name when amounts are owing. Hover over the warning to show the list of outstanding items.
Alternatively the Aged Debtors report can be run to view all outstanding amounts: docs.gensolve.com/help/gpm_nz/desktop/Built-In_Reports/Accounting_Form/Debtors_and_Creditors/Aged_Debtor.htm
Or a client statement batch: docs.gensolve.com/help/gpm_nz/desktop/Videos/Billing_and_Payments/How_to_Create_a_Client_Statement.htm
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Expiry date for EPN contract needs to be excluded. There is no expiry date for Claims on ACC unused 32 conditions since 31/03/2018.
Expiry date for physio patients on EPN have no expiry date. Please enable this feature. Even patient returning now after a year and commencing treatment under unused ACC32 numbers are restricted by expiry date. ACC32 should only be warned and needed on 48 treatment, not on 12 month expiry. 12 Month expiry is non existent. It has note been since 31/08/2018.
1 vote -
Dietetic initial appointments to default to 40mins so it does not have to be changed manually each time
At present out initial Dietetic service code is set to 40mins but does not default to that when making appointment. It has to be changed manually every time which can lead to errors
1 vote
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