82 results found
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PT14
Once the pop up for PT14 at 12 treatments comes up - have an options box for clinician to opt out/in with clinical reason (for those who meet ACC criteria etc.). For clinics to be able to filter those needing PT14 more easily
1 voteThere is an option under the Condition>Appts Used tab now whereby you can determine if the Claim does not require a Claim Review.
If you have any questions on this, please contact our Support team by submitting a ticket or by emailing support@gensolve.com
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to do list
new to do list item
-"action to" defaults to yourself, rather than to nobody1 voteThis is an existing feature/check box under the Other Settings tab per System User whereby when creating a new event action, the Event defaults to yourself.
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online consent to include the question " is the condition already registered with ACC?@
see above
this would save heaps of admin time
1 voteTo clarify, there is the ability to edit your custom/smart forms and add or take away existing content.
If help is needed with this, please contact our Support team by submitting a ticket or by emailing support@gensolve.com.
Thank you
Ann
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event default sending to...
when creating an event, the default in to the drop down menu to action to is 'nobody'.
if you forget to change this and press send the message is 'lost' (granted it can be found through other means but this is time consuming).
if default was 'yourself' then at least the person who created the event can re-capture the message and action to the correct location.1 vote -
Correctly update the Payment site when processing payment
When processing a payment.
The "Payment site" does not match the transaction/appointment site and must manually be changed (unless it is the Vendor "home site")
It does not automatically update to site of the appointment. It doesn't automatically update to the site tab selected.This seems to me to be a bug, but apparently support says it isn't and therefore requires voting upon to integrate this basic user interface improvement...
1 vote -
pulling all demographic options in reports, not just age
To make sure we are meeting acc equity policies, we need to be able to pull data in reports according to ethnicity, postcode etc
1 vote -
add healthlink messages when emailing referral letters
When you are emailing a referral from patients letters you should be able to attached health link messages - imaging reports
1 voteHi Ally
When emailing from the Client’s Letters & Uploads, if using the Gensolve emailer, there is the ability to ‘Attach a file’.
If the Healthlink message had an attachment, that attachment will show in the Client’s Uploads, and can be attached to the email.
If you need help with the above, please contact our Support team directly.
Regards
Nikki
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Bulk test feature
In light of COVID and intermittent lockdowns, being able to bulk text clients re cancellations for an entire week/ select days would be useful rather than 24/48/72 hrs in advance.
Most presume we are closed at Level 3, but it is nice to be told for sure.
This would also enable patients to book video consults in good time.1 voteHi there
There is the ability to bulk sms via Reports>Template Merge to a group of Client’s who have appointments in a date range., for the purpose of informing of Clinic closure for example.
Please contact our Support team directly if help is needed with this.
Regards
Nikki
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Healthlink EDI for individual referrers
To have the healthlink EDI available for individual referrers as well as clinics as we have specialists that are not affiliated with a particular clinic even though they may work out of that clinics rooms and have their own healthlink EDI
1 voteThanks for sending through your suggestion.
When applying an EDI under Front Office>Referrers, there is the option to use the ‘Clinic’ EDI or the ‘Referrer’ EDI.
If you have any questions around this area, please submit a ticket to our Support team, or email support@gensolve.com
Regards
Nikki
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COVID 19 have the 3 key questions suggested by the MOH as a tick box in the assessment
In light of return to face to face consultations have the MOH three key questions as a tick box in the assessment on Gensolve.
11 votes -
Add Dietitian as a Main Provider Type
We are a multidisciplinary practice which includes physio, ep, S&C, psychology & dietitians.
All are included as a provider type except dietitian.
Please add this as a provider type.
1 vote -
1 vote
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Medicare failed transactions delete option
We used to be able to delete a Medicare transaction from the reconciliation list if it did not go through. Now it ends up in the list and we have to reprocess the medicare payment manually as it is already in the reconciliations, listed as paid and can't be deleted. OR I have to reconcile it, go the the takings history and delete it from there. This is a longer process and more room for error. Bring back the delete option in the reconciliation list please.
2 votes -
Remove Gender from Online booking selection
When putting your business on Google- eg for Google Maps- you can choose to select your business as a "transgender safe space". I feel I cannot do that for my business, as there are only female and male options available when patients book in online. Even a third option of "I d rather not say" or "Other" would be preferable
4 votesHi
Regarding the Gender field when registering on the online booking portal.
This is no longer mandatory, – this was included in our January 2019 Release.Regards
Ann
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Smart Form Tags
Smart Forms need tags. So we can add them to Templates.
When we send an Email Template, it would automatically add the Smart Form - Share Link.Ultimately this would end up automating our Booking System and ensure the client has completed all the necessary paperwork in preparation for their initial consultation.
1 voteFollow this Support Centre link. It shows you the steps on how you can achieve this already: http://docs.gensolve.com/help/gpm_nz/desktop/Processes/Smart_Forms/Sending_Smart_Forms.htm
If this doesn’t cover your suggestion, please let us know or contact our support team. We’re always keen to hear feedback around this area.
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Booking online reason for booking
It would be great if when new patients were booking online they filled in a little box to say why they have booked this appointment. As in the issue they are having e.g. pain in right foot or ingrown toenail.
1 vote -
Adding Practice /Company logo to letterheads and to the Medical Notes report, .
We would like to be able to add the Practice /Company logo to letterheads and to the Medical Notes report,if it was at all possible.
1 voteHi Maggie
This is an existing feature and the medical notes header can be configured from your Vendor Details Page > Other settings, and select the option for ‘Page header for the Exam Report’.
Letter Templates can be edited individually to include a company letterhead from the Administration > Letter Templates area.
Any issues or further questions, please don’t hesitate to contact our support staff
Many Thanks
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Return email address for online booking confirmation
Return email address for online booking confirmation.
We have 2 clinics and the web booking email default address is the other clinic.If a patient replies to a confirmation of online booking email, then it goes to that clinic and not ours. It then has to be forwarded on to us and if the reply is a cancellation then we may not get it forwarded in time.
Would be great to have the facility to have both confirmation emails and any replies going to the email of the treating site.
Thanks
1 voteHi
This is now an existing feature, whereby the reply goes to your ‘Web Portal Email’ as well as the ability to also send it to the Site linked to the booking.
If you have any questions around this, please contact our Support team by submitting a ticket or emailing support@gensolve.com
Regards
Ann
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Consent, ACC45 and signature on patient's own smart phone or device.
Rather than returning to paper forms, and pen & paper, patients are able to fill in their details, complete an ACC45, and sign all on their own device reducing contact from filling in paper forms, and handling pens in the clinic.
1 vote -
quick link for sending email:
quick link for sending email:
When viewing your diary under the appointment tab, it is possible to right click on a client and click SEND SMS to client, however it would great if you could have a SEND EMAIL button, preferably with dropdown for available email addresses/contacts under that client. This would save having to select client open, then edit screen for the client, find the email address and then generate the email.1 vote
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