Medicare failed transactions delete option
We used to be able to delete a Medicare transaction from the reconciliation list if it did not go through. Now it ends up in the list and we have to reprocess the medicare payment manually as it is already in the reconciliations, listed as paid and can't be deleted. OR I have to reconcile it, go the the takings history and delete it from there. This is a longer process and more room for error. Bring back the delete option in the reconciliation list please.
2
votes
Deleece
shared this idea
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Hi,
There was a fix for this a while ago and it involves doing the claim again in Gensolve and archiving the old claim.
Please contact support to get the full details.