Return email address for online booking confirmation
Return email address for online booking confirmation.
We have 2 clinics and the web booking email default address is the other clinic.
If a patient replies to a confirmation of online booking email, then it goes to that clinic and not ours. It then has to be forwarded on to us and if the reply is a cancellation then we may not get it forwarded in time.
Would be great to have the facility to have both confirmation emails and any replies going to the email of the treating site.
Thanks
Hi
This is now an existing feature, whereby the reply goes to your ‘Web Portal Email’ as well as the ability to also send it to the Site linked to the booking.
If you have any questions around this, please contact our Support team by submitting a ticket or emailing support@gensolve.com
Regards
Ann