All payments do not show in 'Accounts' tab. Why do we have to go to 'Charges' to see what was pd on a specific date ?
We have a system where our patients pay an extra $20 on 1st appt which is held in their a/c to be used if they DNA. I checked today in 'Accounts' and found only 1 payment of $40 where in fact the patient paid $40 and $20 DNA. I had to go into 'Charges' to find she HAD pd the extra $20 to be used on her last appt, IF she showed to all of her appts. When in 'Accounts' down in Items Paid it doesn't show the extra $20 she paid on the same day as the $40? The line where the $40 is paid, is bolded but no extra information is available in Items Paid ?
This has now been resolved and the payment entered and displayed in GPM.
Any further issues, don’t hesitate to ask.