82 results found
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Allowing any type of appointment on the portal
Not just initial and follow-up but say for our massage therapist the option for a client to book a 30,4 or 60min massage.
5 votes -
Remove Gender from Online booking selection
When putting your business on Google- eg for Google Maps- you can choose to select your business as a "transgender safe space". I feel I cannot do that for my business, as there are only female and male options available when patients book in online. Even a third option of "I d rather not say" or "Other" would be preferable
4 votesHi
Regarding the Gender field when registering on the online booking portal.
This is no longer mandatory, – this was included in our January 2019 Release.Regards
Ann
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Create an upload tab for staff/ clinician records so all APC and relevant records can be stored and accessed.
Create an upload tab for staff/ clinician records so all APCs and relevant records can be stored and accessed by admin staff. We are increasingly being asked for staff related records and storing them centrally in Gensolve would make more sense.
4 votesThank you for your Suggestion.
To update, there is the option to create your staff as ‘Employees’ under the Accounting form, which includes a Letters and Uploads tab.
Also there is Front Office>Reference Files.
If you need further assistance please contact our Support team.
Regards
Nikki
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Claim number box on the Client Search box ?
Putting Claim number box search on the Client Search box , next to where you put the NHI number box
4 votes -
Search for a client by first name - (if only remember first name)
Sometimes it is hard to remember a client's surname - but easy to remember first name. It would be great if the search function were set up to search by first name, then surname, so that if you forget their surname - you plug in 'Jo' and then the options come up: "Jo Bloggs" "Jo Blow" "Jo Watson" ...
4 votesHi there
We are looking back at all Suggestions from previous years, as well as current Suggestions.
When searching a Client via the Client drop down search, the Client’s ‘known as’ name will show.
When searching via ‘Find Client’ under the ‘Client’ menu, both name and known as name can be searched, whether just the first name or the full name.
If you have any queries in this area, please contact our Support team by Submitting a Ticket or by emailing support@gensolve.com.
Thank you.
Nikki
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Clinician revenue paid report - allow clinician to access their own report but NOT anyone elses
Set the permissions to allow a clinicians to see the revenue paid report for their user access only. This will allow us to streamline payments and give the clinicians details of what has been billed under each invoice number.
4 votesHi there
We are working through both current and historical feature requests.
It is now possible, when creating a User Access Role, to include ‘Users Own Provider’ for certain Reports which includes the Clinician Revenue Paid Report.
This will restrict Users/Clinician’s to their own data.
Below is our Support Centre resource on how to create a custom user access role.
If you need help with this, or have questions, please contact our Support team directly via submit a ticket or emailing support@gensolve.com
Thank you
Nikki
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16th treatment warning
To enable clinical director to report on claims where more than 16 tre-atments provided since 1/8/18 - mandatory for ACC
3 votesThis feature already exists and can be found via Front Office → Claim Reviews.
Select the ‘Show Conditions Due’ option to view all client conditions with 12 or more treatments that are eligible for a Claim Review.
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I would like to be able to search for a client by their mobile phone number please
Our business message bank advises us the phone numbers of callers who do not leave a message. It would be great if we could search clients by their phone numbers so then we would know who we were ringing.
3 votes -
Emails populating
I havecreated the email - however I cant get the date, apt time and clinician to merge...(insert sad face)
Part of the email below - section I need populated marked with ******
Dear Robyn,
Thank you for choosing us as your Physiotherapy provider and for giving us the privilege of working with you to enhance your health care outcomes.
We would like to confirm your appointment is at our CABARITA clinic on ***** «FutureAppointmentDate1» at «FutureAppointmentTime10»*****
You have been booked in with *******
Many thanks
Lavinia
3 votesHi there
We are reviewing all current and historical feature requests.
Your request is catered for when emailing the Client with appointment details directly via the appointment/per appointment.
Please contact our Support team by Submitting a Ticket or by emailing support@gensolve.com and they will be able to clarify.
Regards
Ann
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3 votes
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Medicare failed transactions delete option
We used to be able to delete a Medicare transaction from the reconciliation list if it did not go through. Now it ends up in the list and we have to reprocess the medicare payment manually as it is already in the reconciliations, listed as paid and can't be deleted. OR I have to reconcile it, go the the takings history and delete it from there. This is a longer process and more room for error. Bring back the delete option in the reconciliation list please.
2 votes -
Online Booking updating clinician hours
It would be great if Gensolve would automatically update the clinicians hours in the webportal when changes are made to their appointment schedule.
At the moment once you have made a diary change you have to remember to also add the changes to via the web configuration button to change the dairy on the web portal.
2 votesHi
This is an existing feature whereby when creating the Appt Schedule there is the ability to have it Web Enabled at the same time.
If there are any questions around this area please submit a ticket to Support or email our Support team on support@gensolve.com
Regards
Ann
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Making the Payment Transaction Easier
The payment transaction is very long winded. There is a lot of clicking this and clicking that to get to each part. The payment process is very long winded. There is a lot of clicking buttons to get to each part and the process takes longer. When a patient is in pain and they have to stand there waiting it can make them irritated.
2 votesThanks for the request, there is already a short cut for this area. Once the client name is in the snapshot at the top, use the $ icon to create the payment
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Pulling cell phone number in letter generation for client
Pulling cell phone number information into letter generation for clients; as most people just use cell phones these days and not home numbers, so henceforth every time a letter is generated for a client I.E a referral letter, their cell number has to be copy and pasted into the letter has been generated as no number is pulled as 90% of people no longer use home numbers.
2 votesHi, for Client letter templates in addition to the «ClientPhone» you can use the merge field «ClientMobile».
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PT14
Once the pop up for PT14 at 12 treatments comes up - have an options box for clinician to opt out/in with clinical reason (for those who meet ACC criteria etc.). For clinics to be able to filter those needing PT14 more easily
1 voteThere is an option under the Condition>Appts Used tab now whereby you can determine if the Claim does not require a Claim Review.
If you have any questions on this, please contact our Support team by submitting a ticket or by emailing support@gensolve.com
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to do list
new to do list item
-"action to" defaults to yourself, rather than to nobody1 voteThis is an existing feature/check box under the Other Settings tab per System User whereby when creating a new event action, the Event defaults to yourself.
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online consent to include the question " is the condition already registered with ACC?@
see above
this would save heaps of admin time
1 voteTo clarify, there is the ability to edit your custom/smart forms and add or take away existing content.
If help is needed with this, please contact our Support team by submitting a ticket or by emailing support@gensolve.com.
Thank you
Ann
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Correctly update the Payment site when processing payment
When processing a payment.
The "Payment site" does not match the transaction/appointment site and must manually be changed (unless it is the Vendor "home site")
It does not automatically update to site of the appointment. It doesn't automatically update to the site tab selected.This seems to me to be a bug, but apparently support says it isn't and therefore requires voting upon to integrate this basic user interface improvement...
1 vote -
event default sending to...
when creating an event, the default in to the drop down menu to action to is 'nobody'.
if you forget to change this and press send the message is 'lost' (granted it can be found through other means but this is time consuming).
if default was 'yourself' then at least the person who created the event can re-capture the message and action to the correct location.1 vote -
pulling all demographic options in reports, not just age
To make sure we are meeting acc equity policies, we need to be able to pull data in reports according to ethnicity, postcode etc
1 vote
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