64 results found
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Search Client via mobile number
We do have caller ID. It would be good to know whether the missed call is from a client. Also searching client via mobile number will benefit as well if we get the client's name spelled incorrectly at least we can search they info via their mobile number.
1 voteIf you have any further questions on this area please send a ticket to our Support centre via the Help button at the top of Gensolve or by emailing support@gensolve.com
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Alert for providers
An alert system to notify provider that the gap they had has been filled and not to go over appt time as patient is waiting. Needs to be on all screens as provider is most likely in the notes section of another patient and wont see a new booking
1 vote -
add COVID19 vaxed check box in Client details screen
Should we decide to restrict our small group class participants to those who have been vaccinated we would like a tick box in the Client details screen where we can indicated client has been fully vaccinated.
1 vote -
When we enter an event are we also able to get it attached to the notes
When an event is created for a patient can we have an option for it to be attached to their notes (like a comment)
1 vote -
template for ACC46
Now that we are doing a lot of Telehealth consultations, we would like to be able to use an electronic version of the ACC32, we have done some research and can see that it is available if you are using My Practice as per the below
Is the same form available through Gensolve, if so, were do we access it and if not can we please request that it is made available to us.
Your urgent attention to this email would be appreciated
1 vote -
Being able to create an Invoice for a Sale of a product for a Walk In (not a Client)
If we have someone that comes to purchase a product (we may have online) but they are not a Client it would be helpful to be able to create an Invoice with their details but not have to create a Client.
Have a Miscellaneous Client that we can add/change the name for a sale1 vote -
Stock Rental System
It would be great to be able to add a stock rental against the patients name and then to be able to do a stock search so we could find who had hire the product
0 votes -
Online booking issue- force people to chose a specific appointment type/service charge before alowing them to book online.
Online booking issue- force people to chose a specific appointment type/service charge before alowing them to book online. Currently the default service type for us is 'New ACC Patient Appointment' and people are not aware they can change this and choose the correct appointment for them from the drop down box. So we are getting all our follow up patients that should be booking for 30mins, always booking in for 60mins. Other colleagues have the same issue. Please resovle this as it is a significant issue.
Regards
Cam Palmer
Auckland Sports Podiatry1 vote -
drag and drop files into letters and uploads
It would be great if you could drag and drop copies of letters, emails, reports etc into the letter and uploads section rather than needing to save them to your desktop, upload them and then delete them from your desktop.
Thanks1 voteThank you for your suggestion.
It is possible to drag and drop files into the client letters and uploads area already. However, the file does have to exist on your computer first and can’t be dragged directly from your email client.
A quicker option might be to drag the file from your email onto your desktop, and then drag the file from your desktop to the client Uploads grid.
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need to choose appointment type with online booking
Make the appointment TYPE choice compulsory before choosing appt time as clients are reporting they don't see this tab. Saves time when they come in finding out whether it's the same injury or a new one as online booking always has initial as a default.
1 vote -
A direct messaging service clients to be able to message rather than text or email
A direct messaging service clients to be able to message rather than text or email
1 voteThank you for taking the time to submit your idea. However, we feel that many clients may not want to install a separate application in order to communicate at this point in time, and so we won’t be looking into this idea at this stage.
Thanks again and please continue to put your ideas forward – we really appreciate them! -
Dictation Feature
Similarly to Microsoft Office, I think it is time to implement a speech recognition feature - using your voice to dictate and insert text. Maybe initially to allow this feature for Medical Notes sections. This would make us work a lot more efficiently. Please consider...
1 voteHi,
Great request, Gensovle works the same as Microsoft and we can use Dragon and Windows voice recognition, as with most Windows applications. You will need to refer to those software providers as to how they operate though. It’s integration has been tested, however we do not provide support for third party software platforms. Some are better than others and if you are using a lot of medical terminology it is best to hop around for the right one. -
For online bookings to show ALL available appointments for providers
Eg. Currently if a provider has 4pm-6pm free in their diary and a patient wants to book a 1.5hour appointment the online bookings only show a 4pm time as free and doesn't give the option of a 4.30pm time.
1 vote -
Hide Clinicians with no appointments
Currently the 'Hide Providers Not Working' only hides a clinician that is 'scheduled' not to work on any given day.
We have quite a number of casual or locums in our calendar that only come in when called therefore they cannot be scheduled per se.
Would it be possible to have the ''Hide Providers Not Working' also include clinicians that do not have any schedule appointments, or alternatively to have a separate function aptly named to do this.1 voteThanks for the request.
The ‘Hide Providers Not Working’ option will hide all staff who have no ‘schedule’ created for the site and date you are viewing. If you end the ‘Appt Schedule’ for any locum / casual staff, they won’t appear on your Appointment Book.
When they are working, a new Appt Schedule can be created only for the specific day or dates they are scheduled to work.
Hopefully that clarifies, but please let us know if that doesn’t answer your query.
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1 vote
Thanks for the request, we have something similar to this already. Follow this link to the resource to see if our existing feature will do what you need. http://docs.gensolve.com/help/gpm_nz/desktop/Processes/ACC/ACC_Claim_Review_2.htm
This shows how to bill PT14 codes as either a Miscellaneous Item or automatically once our inbuilt Claim Review Form has been completed. -
Spell Check Function when emailing from gensolve
I wonder if it is possible to have gensolve spell check function for when we email directly out of gensolve?
8 votesThanks for the request, we recommend a tool that you can use to perform this functionality. Follow this link to the resource to see if this alternative feature will do what you need.
http://docs.gensolve.com/help/gpm_nz/desktop/Knowledge_Base/Troubleshooting/Using_a_Spellchecker_in_GPM.htm -
Appointment List
Could we please look at a feature that lists all appointments a client has had in a list? Quite often they require this for ACC travel reimbursement purposes.
13 votes -
Admin discharge of patient that has DNA'ed too many times
To somehow be able to mark a patient as a serial DNA'er and not book back in - but also so that this patient does not show up on the "Clients not been seen or discharged" report.
1 vote -
Automatically create appointment in diary rather than having to convert to appointment after online booking
When patients book online, we then have to convert the appointment. Why can't it just come up as a proper appointment to begin with, with their phone number and email?
2 votes -
Right Click/Fast Print Option for Consent Forms
To be able to right click and have a 'Fast Print Consent Form' Option for new clients.
This would save a lot of time as currently each form opens in word and THEN we need to select print from there.7 votesGensolve now has a form that can either be sent to clients or filled out in the clinic on a tablet, Ipad or devise of your choice. This form auto populates to the clients card with vital information and saves a copy as PDF that is date and time stamped. Having this feature will not only save on time but might also save a few trees.
This might be something to consider instead of printing the paper copy.
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