16 results found
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Alerts or notifications when there is an availability for a patient on the waitlist
It's easy to miss patients who are on waitlist as I don't constantly check the waitlist. A notification when there is an availability for a patient on the waitlist to be booked in would be helpful.
138 votesThis has now been completed and released in version 7.2. An icon will be visible at the bottom of the clinician’s calendar when clients are waiting for appointments.
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Price Increase - Update future service charges with the new price automatically for all appointments booked in the future.
Currently when a service price increase is set we have to go through our entire appointment book of future appointments to reset the new price increase. This means clicking on each patient in the appointment book and clicking on the service charge. Can there be an option when we set a new service charge an option pops up asking if we want to apply the new charge to all future booked appointments with that service charge on the book. A much needed feature as it takes hours to manually set the new price for future appointments.
66 votes‘Update Service Charge Prices on Existing Appointments’ function was applied in 7.7 Release
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Online Booking - Email confirmation instead of SMS
Hi Gensolve,
When our clients first sign up to online booking they need to reply to an SMS message to confirm they are a person and not a machine and to also confirm the appointment.We have some young and elderly clients who do not have mobile phones but use email often. Could we have an option to choose SMS or email to receive the confirmation where you would click on a link to confirm your account?
Thanks
Brad27 votes -
Birthday cake icon on appointment bookings
Birthday cake icon on appointment bookings as well or instead of it next to the client drop down box.
26 votesThe Birthday Cake icon now appears against the client’s name at the top of the client’s dropdown box/client header.
Gensolve Support team.
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25 votes
Thanks Lynne for explaining how to achieve this. This was an addition to a recent release and the documentation can be found here:
For NZ click here:
http://docs.gensolve.com/help/gpm_nz/desktop/Knowledge_Base/Appointments/How_to_Book_an_Appointment_Again.htm?rhsearch=book%20again&rhsyns=%20For Australia click here:
http://docs.gensolve.com/help/gpm_au/desktop/Knowledge_Base/Appointments/How_to_Book_an_Appointment_Again.htm?rhsearch=book%20again&rhsyns=%20 -
Can emailing client window be minimised if interrupted
Please make email window able to be minimised if interrupted.
20 votesHi,
You can work on a second window while leaving your email window open. This will avoid missing information while doing something else in the app.
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to have more than the two options available (initial and follow up appts) for online bookings
would like to request that we can have more than the two options available (initial and follow up appts)
We have other time slots for other services , that currently we can’t configure the portal to do12 votesTo be released on Feb 7 2016
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Allow to disable SMS Verification on every appointment and only enable it for user registration
Have a checkbox to disable SMS appointment confirmation to prevent double sms sending for new users.
3 votesAdministration → Web Configuration → General Settings → Enable SMS Appointment verification (unticking this option disables sms confirmation for appointments)
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To have and option to add all clinician schedules to being available online
can we have all clinician schedules default to being available online (with the option to deselect some schedules if desired) vs the current system whereby rosters for every clinician have to be added individually by site and by day.
That would make a big difference for a client like Lynley who has 8 sites and more staff than we do.
2 votes -
New Wait List Function indicator
Loving the new wait list function and the indicator at the bottom of the column, but I have noticed that it only appears when you are on the day view, and not when you are in the week view. For a small clinic where there is only 1-2 physios, our books are often open on week view and therefore we don't get to see the Wait List indicator. Is it possible to have it on the week view as well?
1 vote -
new patients can currently book online without entering their name. Can this please be fixed?
There should be some sort of fire wall preventing a patient from making a booking online without providing all of their details
1 vote -
Booking in advance
Book appointments and classes at least 3 hours in advance before the appointment/class start time.
Early morning appointments and classes maybe booked overnight in advance.
Avoid last minute bookings so instructors can know in advance1 vote -
option to have celendar view default to weekly not daily
when you open GPM it automatically defaults to daily view of calendar, would like to option to set it as weekly view by default
1 vote -
When entering in cash sales for a client, can we have an option to attribute to a therapist
When entering in cash sales for a client, there is no where to attribute this to a therapist without making it a diary entry. This would then throw out number of patients actually treated. At the moment if a client comes in after a treatment to buy equipment as instructed by their therapist, the equipment sale is entered as a cash sale and will not show as income under the therapist. For therapist who receive a percentage of equipment sold this is important. Is it possible that the therapist/clinician be entered as a field to cash sales?
1 vote -
Can we print a Waitlist report
We have a long waitlist coming up to the end of year. Would love to be able to print out a report.
1 voteIt is possible to print the Waitlist by viewing it, and using the F7 function to auto populate into an Excel spreadsheet.
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text reminders
Send automatic text reminders the morning of patient's appointment, say aprox 7am or 8am. I get a lot of no shows as people forget, whereas sending manual texts significantly improves patients turning up
0 votesAlready implemented
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