Alerts or notifications when there is an availability for a patient on the waitlist
It's easy to miss patients who are on waitlist as I don't constantly check the waitlist. A notification when there is an availability for a patient on the waitlist to be booked in would be helpful.
This has now been completed and released in version 7.2. An icon will be visible at the bottom of the clinician’s calendar when clients are waiting for appointments.
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Paige Rasmussen commented
If we are booking an appointment for a patient and they are on the waitlist it would be handy to have an alert pop up
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AdminJulie (Product Designer, Gensolve) commented
Currently, we are developing this suggestion in Gensolve, we will release this new feature in the next release
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Lalaine Malaga commented
Hi Ana. Could you please provide an update on this feature?
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PGoss Clinic commented
Essentially to make sure that people on waiting lists are contacted the idea is that the waiting list pops up when an appointment becomes available at a time someone else is looking for.
This sia simple solution to make the business run more smoothly and improve customer service -
PGoss Clinic commented
This is a great idea (was looking to add it myself) and one that would really help manage a business better and improve customer service. Clients love it when you remember to call them about a waiitng list option for them.
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Susan Cristall commented
Once an appointment becomes available, which matches the criteria of someone on the waiting list, it would be great if it could be highlighted and / or a pop up box to prompt you... For example: "Would you like to fill this spot from the waiting list" or "Review the waiting list now" :-)
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Bronwin Boswell commented
Once clients are on the waiting list it would be great for the waiting list to pop up, or an alert could appear that clients are on the waiting list. If this could be linked to a session becoming available when a cancellation is received it would be very helpful.
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Gail commented
In the meantime a workaround would be to create a site called Waiting List/Room to which you can then "book" clients and when a "real" apt is available, you can then just move it to the correct site
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Gail commented
There is a Waiting List that you can add clients to via the Client word at the top of the Gensolve page or Ctrl + W
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David Peirce commented
Have the option for the waitlist to automatically pop up when a booking is moved or cancelled
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Win Buttimore commented
Also, would be good to book directly from Waiting List. At the moment selected client on Waiting List does not automatically come up at top of Appointment Screen. This has caused problems when wrong client has been booked in error.
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Win Buttimore commented
When booking (or rebooking) a client and no suitable appointment time is available, at present you have to re-enter client's name in the Waiting List screen. Would be great if on Appointment Screen we had option to "Add To Waiting List".
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Reception commented
Need a waiting list collum or tab