82 results found
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start your weekly calander on a monday not sunday
Can your diary calender start on a monday not a sunday??!!?? the beginning of the working week?
1 voteThe calendar uses the settings as defined on your PC under Regional Settings. You can edit this by going into Control Panel and Language and Regional Settings (or Region and Language – it differs dependent on your computer) and set the ‘First day of week’ to be Monday.
Once that has been updated, restart GPM and the calendar will show as expected.
Any issues, please let us know.
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16th treatment warning
To enable clinical director to report on claims where more than 16 tre-atments provided since 1/8/18 - mandatory for ACC
3 votesThis feature already exists and can be found via Front Office → Claim Reviews.
Select the ‘Show Conditions Due’ option to view all client conditions with 12 or more treatments that are eligible for a Claim Review.
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Faster booking when patient on phone
It takes 7 clicks to book an appointment for a new client, this is super long when the patient is waiting on the phone and in a hurry. A faster booking for new clients would be great!
1 vote -
As per changes to the ACC contract a report that can bring up claims that require a review between 12-16 appointments.
As per changes to the ACC contract a report that can bring up claims that are due a claim review between 12-16 appointments. This will allow us to keep ahead of ACC's requirement to complete this patient report.
1 voteThis feature is a great one and already exists. You can manage all Claim Reviews and filter to show Reviews Due via Front Office → Claim Reviews.
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Have the ability to find patients by given name or known by name
When we do a patient search can there a be a link between the patients known by name and given name, currently if you search for patient by given name it will not link it to their known by name
5 votes -
Delete Appointments - Added to User Access Roles
This would allow a No Delete Option for User Access Roles such as Clinicians. This would prevent malicious deleting of forward bookings in the appointment book.
5 votesThis feature is a great one and already exists. The option to allow deletion of Client Appointments can be selected in the User Access Role under the Client Access heading.
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7 votes
Thanks Lynley :)
Yes, the option to stop those additional confirmation pop ups can be stopped using the top menu Options > and untick Acknowledge Save Changes.
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Restricting service charges to clinician type
Be able to restrict service charges to clinician type. This would be great for multidisciplinary clinics who offer a number of allied health services. E.g. Being able to restrict service charges to 'Physiotherapists' 'Exercise Physiologists' or 'Massage Therapists' or 'All Clinician Types'
7 votes -
I would like to be able to search for a client by their mobile phone number please
Our business message bank advises us the phone numbers of callers who do not leave a message. It would be great if we could search clients by their phone numbers so then we would know who we were ringing.
3 votes -
events
The new update does not pre-select an event type, this is very annoying in that it creates another step int he process that is not needed. We do not refer to the event type at all, it is just a message/ reminder service. Please consider changing back to pre last update format.
1 vote -
Appointment Service Charge Detail Report
Please add the ability to include the total minutes for each session into this report.
1 voteHi there
We are checking out both historical and current feature requests and updating information for requesters.
The Appointment Service Charge Detail report includes an Appt Duration column which shows the duration of the appointment in minutes.
Any questions on the above, please contact our Support team via Submit a Ticket or by emailing support@gensolve.com
Regards
Nikki
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Toggle to Include / Exclude Providers for Service Charge
Can a toggle be added to the Visibility and Ledgers tab for a Service Charge. At the moment I have a huge task of adding 17 therapists who should not see specific Service Charges, when the charge is only applicable for 2 therapists.
1 voteThanks for the request, this feature now exists and can be found under the Visibility and Ledgers tab.
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clinician appointments showing who created it
Are we able to make it so clinician appointments booked on the diary show who actually booked it like it does for client appointments?
6 votes -
name search
When doing a name search the search only picks up the first name and surname. Would make sense for the search included the "Known Name" as well
5 votesHi there
We are looking back at all Suggestions from previous years, as well as current Suggestions.
When searching a Client via the Client drop down search, the Client’s ‘known as’ name will show.
When searching via ‘Find Client’ under the ‘Client’ menu, both name and known as name can be searched.
If you have any queries in this area, please contact our Support team by Submitting a Ticket or by emailing support@gensolve.com.
Thank you.
Nikki
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Change invoice date when creating invoice
It would be great to have the option to be able to change the date of the invoice when creating invoice, rather than having to go into the client's folder, in their accounts and then change the date from there.
1 vote -
Have a box for client's own gym equipment
Possibly in the General Health section. We could write down there that they've purchased a theraband, dumbell, trigger point ball etc, so when planning programs for them we can easily check what equipment they have and what more they will need. Especially helpful if they don't gym.
1 vote -
Invoicing Gift Vouchers
A system were we can credit a client that has been given a gift voucher for a treatment/product at a future appointment date.
5 votesThank you for your Suggestion.
Redeeming gift vouchers are catered for by either negative amount Service Charges or Products which will apply a credit against the Client’s Account.
If you need further assistance in this area, please contact our Support team.
Regards
Nikki
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Create an upload tab for staff/ clinician records so all APC and relevant records can be stored and accessed.
Create an upload tab for staff/ clinician records so all APCs and relevant records can be stored and accessed by admin staff. We are increasingly being asked for staff related records and storing them centrally in Gensolve would make more sense.
4 votesThank you for your Suggestion.
To update, there is the option to create your staff as ‘Employees’ under the Accounting form, which includes a Letters and Uploads tab.
Also there is Front Office>Reference Files.
If you need further assistance please contact our Support team.
Regards
Nikki
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Allow custom template to Portal registration email
Could you make it possible to customise the email that is sent when you click on the client screen to send a Registration link for online appointments.
We would like to use this as a welcome email which includes the link for online bookings along with other information.
Example below
Subject: Welcome to (Company Name)
Dear X
Thank you for choosing (Compnay Name) to assist you in your recovery.
We hope you have been happy with our service today. We would welcome feedback on your first impressions. Please click on this link at any time to send us your thoughts.…
16 votesThank you for your Suggestion.
The Portal Registration Email function is not intended as a general Client Email as there are other options for that purpose.
You can have a custom ‘Client Appointment’ Email Template to send the information described via the right click menu on the appointment or via the Client’s email in the Client Details screen.
If you require assistance in this area, please contact the Support team.
Regards
Nikki
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Online Booking Additional Note
It would be good to have a note text box for patients to enter extra notes with their online booking. E.g. to state that their booking is injury related so a potential ACC booking to prompt reception.
17 votesWhen a user chooses an appointment on the portal, before Confirming, an ‘Additional Notes’ field will show which is a free text field.
The patient can type in any details there and they will appear in the Appointment Notes in Gensolve
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