Have a new field that goes beside the client name to help differentiate people of the same name (other than by DOB)
Have a field that shows on client snapshot and beside names in classes/Reports etc that allows entry to differentiate clients same name eg Peter Smith (Pilates).
Because DOB doesnt show on reports, and can sometimes mean nothing to a administrator trying to ensure the correct client goes into a class or appointment, and staff often enter comments in the client name field which then transmits to ACC and appears on letters!
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Lynley Barr-Smith
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