26 results found
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online consent to include the question " is the condition already registered with ACC?@
see above
this would save heaps of admin time
1 voteTo clarify, there is the ability to edit your custom/smart forms and add or take away existing content.
If help is needed with this, please contact our Support team by submitting a ticket or by emailing support@gensolve.com.
Thank you
Ann
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pulling all demographic options in reports, not just age
To make sure we are meeting acc equity policies, we need to be able to pull data in reports according to ethnicity, postcode etc
1 vote -
add healthlink messages when emailing referral letters
When you are emailing a referral from patients letters you should be able to attached health link messages - imaging reports
1 voteHi Ally
When emailing from the Client’s Letters & Uploads, if using the Gensolve emailer, there is the ability to ‘Attach a file’.
If the Healthlink message had an attachment, that attachment will show in the Client’s Uploads, and can be attached to the email.
If you need help with the above, please contact our Support team directly.
Regards
Nikki
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Bulk test feature
In light of COVID and intermittent lockdowns, being able to bulk text clients re cancellations for an entire week/ select days would be useful rather than 24/48/72 hrs in advance.
Most presume we are closed at Level 3, but it is nice to be told for sure.
This would also enable patients to book video consults in good time.1 voteHi there
There is the ability to bulk sms via Reports>Template Merge to a group of Client’s who have appointments in a date range., for the purpose of informing of Clinic closure for example.
Please contact our Support team directly if help is needed with this.
Regards
Nikki
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COVID 19 have the 3 key questions suggested by the MOH as a tick box in the assessment
In light of return to face to face consultations have the MOH three key questions as a tick box in the assessment on Gensolve.
11 votes -
1 vote
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Adding Practice /Company logo to letterheads and to the Medical Notes report, .
We would like to be able to add the Practice /Company logo to letterheads and to the Medical Notes report,if it was at all possible.
1 voteHi Maggie
This is an existing feature and the medical notes header can be configured from your Vendor Details Page > Other settings, and select the option for ‘Page header for the Exam Report’.
Letter Templates can be edited individually to include a company letterhead from the Administration > Letter Templates area.
Any issues or further questions, please don’t hesitate to contact our support staff
Many Thanks
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Consent, ACC45 and signature on patient's own smart phone or device.
Rather than returning to paper forms, and pen & paper, patients are able to fill in their details, complete an ACC45, and sign all on their own device reducing contact from filling in paper forms, and handling pens in the clinic.
1 vote -
quick link for sending email:
quick link for sending email:
When viewing your diary under the appointment tab, it is possible to right click on a client and click SEND SMS to client, however it would great if you could have a SEND EMAIL button, preferably with dropdown for available email addresses/contacts under that client. This would save having to select client open, then edit screen for the client, find the email address and then generate the email.1 vote -
Search for clients under cell phone number or surname
Currently can only search for clients with a surname, sometimes it would be easier to search with a cellphone number of date of birth.
1 voteThis feature is a great one and already exists. Clients can be searched using other criteria such as phone numbers or dates of birth via our Find Client screen using Ctrl+F. Our Support Centre link has more information here:
http://docs.gensolve.com/help/gpm_nz/desktop/Knowledge_Base/Clients/How_to_Find_a_Client.htm
Many Thanks -
Reminder to do PT14/Case Review at 14 treatments. We get a reminder to do outcome measures at 6 appointments, could we have a reminder.
AT 14 treatments we need to do a PT14 or Case Review for ACC.
We would like to have a reminder for this just like the 6 treatment outcome measure reminder.1 voteThis is a great feature and one that already exists. Please see this link for more information: http://docs.gensolve.com/help/gpm_nz/desktop/Processes/ACC/ACC_Claim_Review_2.htm
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All payments do not show in 'Accounts' tab. Why do we have to go to 'Charges' to see what was pd on a specific date ?
We have a system where our patients pay an extra $20 on 1st appt which is held in their a/c to be used if they DNA. I checked today in 'Accounts' and found only 1 payment of $40 where in fact the patient paid $40 and $20 DNA. I had to go into 'Charges' to find she HAD pd the extra $20 to be used on her last appt, IF she showed to all of her appts. When in 'Accounts' down in Items Paid it doesn't show the extra $20 she paid on the same day as the $40? The…
1 voteThis has now been resolved and the payment entered and displayed in GPM.
Any further issues, don’t hesitate to ask. -
Pulling Referrer phone number to letter template
Being able to add a referrer phone number to a referral letters.
1 voteHI,
this tag is already there for you to choose in the Referral letter template.The Tag is <> when you are using a Referrer Template Type of letter.
Please contact your support team for more information
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Being able to select which text you wish to sent do a patient
Having a selection of SMS messages that can be sent eg, if a provider is unwell, if a client DNA's or a reminder that a client owes $$$$ would be extremely useful
1 voteThank you for the request. SMS Templates can already be created for different scenarios.
Follow this GPM Support Centre link to see the steps to create new SMS Templates: http://docs.gensolve.com/help/gpm_nz/desktop/Videos/Administration/How_to_Create_an_SMS_Template_for_Reminders.htm
Messages can be created either per client (right click on appointment or edit Client Details) or per day (using the Reminders button) and then select the appropriate template.
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Account Holder and Family Members
Parents should be account holders for their children so when invoiced the parent or guardian is invoice rather than a child - this is a requirement in NZ. If you have to chase debt you cannot chase it if it's a child and its good to have family members all under umbrella. Makes for speedier entering if family members are already in the system as well
1 vote -
Linking Family Members
We often have families coming in and have to imput all the information for everyone. It would be good to be able to link the family with addresses, numbers etc or have them on a option together. Especially when it is minor dependants.
1 vote -
Expiry date for EPN contract needs to be excluded. There is no expiry date for Claims on ACC unused 32 conditions since 31/03/2018.
Expiry date for physio patients on EPN have no expiry date. Please enable this feature. Even patient returning now after a year and commencing treatment under unused ACC32 numbers are restricted by expiry date. ACC32 should only be warned and needed on 48 treatment, not on 12 month expiry. 12 Month expiry is non existent. It has note been since 31/08/2018.
1 vote -
Ability to relate an uploaded item to client condition
To be able to when uploading for example a specialist letter to relate it with the correct condition. Some clients have numerous conditions and this would make it easier to find which letters relate to which condition.
1 voteThis feature is a great one and already exists.
You can upload files directly to a Client Condition by editing the Client Condition and using the Letters & Uploads tab from there (instead of from the Client Details area)
There is a tick box that you can use to ‘Show for this client condition only’.
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The ability to list multiple specialists in the patient information screen.
This to be coded as well so that these details can then be prepopulated in letters.
1 voteHI, Great thinking. We have the ability to add in a different referrer to each condition that the patient comes in for. Depending on what letter template you choose you can select the Referrer on the Patient Card or the one on the condition.
Please contact support@gensovle.com and they will be able to point you in the right direction. -
On daily appointment schedule place a tag or ID if a patient has an SMS txt reminder scheduled
On the daily appointment schedule there should be a tag or ID if a patient has an SMS txt reminder scheduled and is there a way to include an ID if the SMS txt has been sent. This would avoid having to go to Front Office and searching
1 voteIf an SMS has been scheduled for X amount of hours prior to the appointment and it has been successfully sent a black tick will appear on the left if the appointment. If it was not successful a black cross will appear it none at all have been sent for this appointment then it will have no icon.
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