31 results found
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Default senders email address to logged in user when sending email via GPM
Currently users have to select the senders email address from drop down list. This has potential privacy risks with the wrong address selected or users choosing an alternative address. In the first instance, would be good to default to the logged in user's email address in the sender field and secondly, why is there a list that people can choose from?
44 votes -
Search via know name and first name
When searching a patient which has a known name completely different to their first name you can only find them by their known name. For example - Patient James Smith goes by Jimmy and you can only find him if you search for Jimmy Smith yet all ACC data has James Smith info on it. Would be helpful if you could search by both.
31 votesHi there
We are looking back at all Suggestions from previous years, as well as current Suggestions.
When searching a Client via the Client drop down search, the Client’s ‘known as’ name will show.
When searching via ‘Find Client’ under the ‘Client’ menu, both name and known as name can be searched.
If you have any queries in this area, please contact our Support team by Submitting a Ticket or by emailing support@gensolve.com.
Thank you.
Nikki
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Ability to print patient labels
Ability to print patient labels
16 votes -
Remove the 'Changes saved successfully' dialogue boxes
I wonder if these dialogue boxes could be removed - there isn't an option for 'cancel' it's a forced 'ok' that you have to hit, so I'm not sure what function they serve and it really interrupts operating quickly as they pop up all the time.
13 votes -
12 votes
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Discharge letter to save to Gensolve
Instead of creating the d/c letter, saving to your desktop and then uploading it into the clients letters/upload; it would be helpful if when you create the d/c letter that it automatically saves to letters/uploads when it is created.
9 votes -
Option to email Healthlink results to patients
When a Healthlink message is Confirmed into Gensolve, would like to have the option to email the patient the results.
9 votesHi
We are checking out both current and historical feature requests.
To update, for those not aware, there is the ability to save Healthlink attachments to the Client’s Uploads area.
This applies to attachments only not standalone Healthlink messages.
The Upload can then be emailed to the Client using the Gensolve emailer function.
If you have any questions, please contact our Support Team by Submitting a Ticket or by emailing support@gensolve.com
Regards
Ann
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Product re-order report per manufacturer
We would like to be able to run a report to reorder products linked to a specific manufacturer or product group and not all products and if this is not possible to be able to customize the reports with information we require.
9 votesHi there
We are working on updating the status of both historical and current feature requests.
When running the Products to Reorder report, this can be restricted by Manufacturer and/or Product Group.
If you have questions on the above, please contact our Support Team directly by submitting a ticket or by emailing support@gensolve.com
Regards
Nikki
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Restricting service charges to clinician type
Be able to restrict service charges to clinician type. This would be great for multidisciplinary clinics who offer a number of allied health services. E.g. Being able to restrict service charges to 'Physiotherapists' 'Exercise Physiologists' or 'Massage Therapists' or 'All Clinician Types'
7 votes -
name search
When doing a name search the search only picks up the first name and surname. Would make sense for the search included the "Known Name" as well
5 votesHi there
We are looking back at all Suggestions from previous years, as well as current Suggestions.
When searching a Client via the Client drop down search, the Client’s ‘known as’ name will show.
When searching via ‘Find Client’ under the ‘Client’ menu, both name and known as name can be searched.
If you have any queries in this area, please contact our Support team by Submitting a Ticket or by emailing support@gensolve.com.
Thank you.
Nikki
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Invoicing Gift Vouchers
A system were we can credit a client that has been given a gift voucher for a treatment/product at a future appointment date.
5 votesThank you for your Suggestion.
Redeeming gift vouchers are catered for by either negative amount Service Charges or Products which will apply a credit against the Client’s Account.
If you need further assistance in this area, please contact our Support team.
Regards
Nikki
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Create an upload tab for staff/ clinician records so all APC and relevant records can be stored and accessed.
Create an upload tab for staff/ clinician records so all APCs and relevant records can be stored and accessed by admin staff. We are increasingly being asked for staff related records and storing them centrally in Gensolve would make more sense.
4 votesThank you for your Suggestion.
To update, there is the option to create your staff as ‘Employees’ under the Accounting form, which includes a Letters and Uploads tab.
Also there is Front Office>Reference Files.
If you need further assistance please contact our Support team.
Regards
Nikki
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Search for a client by first name - (if only remember first name)
Sometimes it is hard to remember a client's surname - but easy to remember first name. It would be great if the search function were set up to search by first name, then surname, so that if you forget their surname - you plug in 'Jo' and then the options come up: "Jo Bloggs" "Jo Blow" "Jo Watson" ...
4 votesHi there
We are looking back at all Suggestions from previous years, as well as current Suggestions.
When searching a Client via the Client drop down search, the Client’s ‘known as’ name will show.
When searching via ‘Find Client’ under the ‘Client’ menu, both name and known as name can be searched, whether just the first name or the full name.
If you have any queries in this area, please contact our Support team by Submitting a Ticket or by emailing support@gensolve.com.
Thank you.
Nikki
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Clinician revenue paid report - allow clinician to access their own report but NOT anyone elses
Set the permissions to allow a clinicians to see the revenue paid report for their user access only. This will allow us to streamline payments and give the clinicians details of what has been billed under each invoice number.
4 votesHi there
We are working through both current and historical feature requests.
It is now possible, when creating a User Access Role, to include ‘Users Own Provider’ for certain Reports which includes the Clinician Revenue Paid Report.
This will restrict Users/Clinician’s to their own data.
Below is our Support Centre resource on how to create a custom user access role.
If you need help with this, or have questions, please contact our Support team directly via submit a ticket or emailing support@gensolve.com
Thank you
Nikki
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I would like to be able to search for a client by their mobile phone number please
Our business message bank advises us the phone numbers of callers who do not leave a message. It would be great if we could search clients by their phone numbers so then we would know who we were ringing.
3 votes -
Emails populating
I havecreated the email - however I cant get the date, apt time and clinician to merge...(insert sad face)
Part of the email below - section I need populated marked with ******
Dear Robyn,
Thank you for choosing us as your Physiotherapy provider and for giving us the privilege of working with you to enhance your health care outcomes.
We would like to confirm your appointment is at our CABARITA clinic on ***** «FutureAppointmentDate1» at «FutureAppointmentTime10»*****
You have been booked in with *******
Many thanks
Lavinia
3 votesHi there
We are reviewing all current and historical feature requests.
Your request is catered for when emailing the Client with appointment details directly via the appointment/per appointment.
Please contact our Support team by Submitting a Ticket or by emailing support@gensolve.com and they will be able to clarify.
Regards
Ann
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3 votes
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Making the Payment Transaction Easier
The payment transaction is very long winded. There is a lot of clicking this and clicking that to get to each part. The payment process is very long winded. There is a lot of clicking buttons to get to each part and the process takes longer. When a patient is in pain and they have to stand there waiting it can make them irritated.
2 votesThanks for the request, there is already a short cut for this area. Once the client name is in the snapshot at the top, use the $ icon to create the payment
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PT14
Once the pop up for PT14 at 12 treatments comes up - have an options box for clinician to opt out/in with clinical reason (for those who meet ACC criteria etc.). For clinics to be able to filter those needing PT14 more easily
1 voteThere is an option under the Condition>Appts Used tab now whereby you can determine if the Claim does not require a Claim Review.
If you have any questions on this, please contact our Support team by submitting a ticket or by emailing support@gensolve.com
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Correctly update the Payment site when processing payment
When processing a payment.
The "Payment site" does not match the transaction/appointment site and must manually be changed (unless it is the Vendor "home site")
It does not automatically update to site of the appointment. It doesn't automatically update to the site tab selected.This seems to me to be a bug, but apparently support says it isn't and therefore requires voting upon to integrate this basic user interface improvement...
1 vote
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