82 results found
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Default senders email address to logged in user when sending email via GPM
Currently users have to select the senders email address from drop down list. This has potential privacy risks with the wrong address selected or users choosing an alternative address. In the first instance, would be good to default to the logged in user's email address in the sender field and secondly, why is there a list that people can choose from?
44 votes -
Online Booking report
Could we have the ability to be able to create a monthly report to see how many online bookings you have had thanks Vicky
33 votesWe have a report for this purpose – main form reports>Quality heading>Online Booking Report
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Search via know name and first name
When searching a patient which has a known name completely different to their first name you can only find them by their known name. For example - Patient James Smith goes by Jimmy and you can only find him if you search for Jimmy Smith yet all ACC data has James Smith info on it. Would be helpful if you could search by both.
31 votesHi there
We are looking back at all Suggestions from previous years, as well as current Suggestions.
When searching a Client via the Client drop down search, the Client’s ‘known as’ name will show.
When searching via ‘Find Client’ under the ‘Client’ menu, both name and known as name can be searched.
If you have any queries in this area, please contact our Support team by Submitting a Ticket or by emailing support@gensolve.com.
Thank you.
Nikki
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Online Booking Additional Note
It would be good to have a note text box for patients to enter extra notes with their online booking. E.g. to state that their booking is injury related so a potential ACC booking to prompt reception.
17 votesWhen a user chooses an appointment on the portal, before Confirming, an ‘Additional Notes’ field will show which is a free text field.
The patient can type in any details there and they will appear in the Appointment Notes in Gensolve -
Allow custom template to Portal registration email
Could you make it possible to customise the email that is sent when you click on the client screen to send a Registration link for online appointments.
We would like to use this as a welcome email which includes the link for online bookings along with other information.
Example below
Subject: Welcome to (Company Name)
Dear X
Thank you for choosing (Compnay Name) to assist you in your recovery.
We hope you have been happy with our service today. We would welcome feedback on your first impressions. Please click on this link at any time to send us your thoughts.…
16 votesThank you for your Suggestion.
The Portal Registration Email function is not intended as a general Client Email as there are other options for that purpose.
You can have a custom ‘Client Appointment’ Email Template to send the information described via the right click menu on the appointment or via the Client’s email in the Client Details screen.
If you require assistance in this area, please contact the Support team.
Regards
Nikki
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Ability to print patient labels
Ability to print patient labels
16 votes -
Remove the 'Changes saved successfully' dialogue boxes
I wonder if these dialogue boxes could be removed - there isn't an option for 'cancel' it's a forced 'ok' that you have to hit, so I'm not sure what function they serve and it really interrupts operating quickly as they pop up all the time.
13 votes -
12 votes
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COVID 19 have the 3 key questions suggested by the MOH as a tick box in the assessment
In light of return to face to face consultations have the MOH three key questions as a tick box in the assessment on Gensolve.
11 votes -
Discharge letter to save to Gensolve
Instead of creating the d/c letter, saving to your desktop and then uploading it into the clients letters/upload; it would be helpful if when you create the d/c letter that it automatically saves to letters/uploads when it is created.
9 votes -
Option to email Healthlink results to patients
When a Healthlink message is Confirmed into Gensolve, would like to have the option to email the patient the results.
9 votesHi
We are checking out both current and historical feature requests.
To update, for those not aware, there is the ability to save Healthlink attachments to the Client’s Uploads area.
This applies to attachments only not standalone Healthlink messages.
The Upload can then be emailed to the Client using the Gensolve emailer function.
If you have any questions, please contact our Support Team by Submitting a Ticket or by emailing support@gensolve.com
Regards
Ann
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Product re-order report per manufacturer
We would like to be able to run a report to reorder products linked to a specific manufacturer or product group and not all products and if this is not possible to be able to customize the reports with information we require.
9 votesHi there
We are working on updating the status of both historical and current feature requests.
When running the Products to Reorder report, this can be restricted by Manufacturer and/or Product Group.
If you have questions on the above, please contact our Support Team directly by submitting a ticket or by emailing support@gensolve.com
Regards
Nikki
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When using book again feature, it automatically goes from an initial to a follow up
When using book again feature, it automatically goes from an initial to a follow up
8 votesUnder Administration>Service Charges, edit the Initial Service Charge and change the setting:
“When booking subsequent appointments”
to be “Add a Different Charge”
Now select the Follow Up service charge.
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7 votes
Thanks Lynley :)
Yes, the option to stop those additional confirmation pop ups can be stopped using the top menu Options > and untick Acknowledge Save Changes.
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Restricting service charges to clinician type
Be able to restrict service charges to clinician type. This would be great for multidisciplinary clinics who offer a number of allied health services. E.g. Being able to restrict service charges to 'Physiotherapists' 'Exercise Physiologists' or 'Massage Therapists' or 'All Clinician Types'
7 votes -
clinician appointments showing who created it
Are we able to make it so clinician appointments booked on the diary show who actually booked it like it does for client appointments?
6 votes -
Have the ability to find patients by given name or known by name
When we do a patient search can there a be a link between the patients known by name and given name, currently if you search for patient by given name it will not link it to their known by name
5 votes -
Delete Appointments - Added to User Access Roles
This would allow a No Delete Option for User Access Roles such as Clinicians. This would prevent malicious deleting of forward bookings in the appointment book.
5 votesThis feature is a great one and already exists. The option to allow deletion of Client Appointments can be selected in the User Access Role under the Client Access heading.
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name search
When doing a name search the search only picks up the first name and surname. Would make sense for the search included the "Known Name" as well
5 votesHi there
We are looking back at all Suggestions from previous years, as well as current Suggestions.
When searching a Client via the Client drop down search, the Client’s ‘known as’ name will show.
When searching via ‘Find Client’ under the ‘Client’ menu, both name and known as name can be searched.
If you have any queries in this area, please contact our Support team by Submitting a Ticket or by emailing support@gensolve.com.
Thank you.
Nikki
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Invoicing Gift Vouchers
A system were we can credit a client that has been given a gift voucher for a treatment/product at a future appointment date.
5 votesThank you for your Suggestion.
Redeeming gift vouchers are catered for by either negative amount Service Charges or Products which will apply a credit against the Client’s Account.
If you need further assistance in this area, please contact our Support team.
Regards
Nikki
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